Refunds and Returns Policy

We accept returns within 14 days of the invoice date if the product isn't suitable for your application. The product must be returned in its original condition and original packaging.

Exchanges

If you'd like to exchange for a different product, we're happy to help. Contact us at sales@scarles.co.nz before sending anything back.

Refunds

If an exchange isn't required, a refund may be issued subject to a 15% restocking fee. Original and return freight costs are at the customer's expense and cannot be refunded.

Any product returned damaged or not in saleable condition will be assessed and an appropriate damage fee may apply.

This policy excludes drop-shipped, clearance, sale, and special order products.

Faulty Products

Any fault must be reported to us immediately at sales@scarles.co.nz before any action is taken. We'll assess the best course of action, which may include returning the product for inspection by us or the original manufacturer.

If the product is confirmed as a manufacturing fault, a full refund or replacement will be offered. We do not cover additional fitment costs, certification costs, extra parts, freight, or any loss of time, wages, or business.

TradeMe

Items sold on TradeMe are offered on an as-is, where-is basis. Factory warranty does not apply to TradeMe purchases.

For more information visit our FAQs page or email sales@scarles.co.nz.